Project Descriptions

ICS has Past Performance with a wide variety of Project types:

Client:     Department of Justice (DOJ) – (Sub-Contractor to Accenture)
Project:   Consolidated Debt Collection System
Period:    2007 – Current
NAICS:    541511, 541512
Value:     $406,000

The Consolidated Debt Collection

The program delivers an integrated debt collection system to DOJ and all of its component organizations, including the U.S. Attorneys Offices and the department’s tax and litigation divisions and offices of the CFO and CIO. The system provides operations and maintenance that consolidates multiple legacy collection systems into a single integrated system. The system will enable the Justice Department – the U.S. federal government’s collector of last resort – to improve communications and reporting, provide better financial controls, and enhance data integrity.

ICS provides Computer Systems Design and Custom Computer Programming Services to support the contract.

Client:     Internal Revenue Service (IRS) – (Sub-Contractor to Accenture)
Project:  Managed Web Portal services
Period:   2011 – 2013
NAICS:   541511, 541512
Value:     $500,000

This program provides a new IRS Web environment and associated managed services to replace the current IRS Web environment including IRS.gov, Registered User Portal, and Employee User Portal. The IRS intends to leverage industry leading practices and innovations to improve the IRS Web environment’s efficiency, effectiveness, quality, and process maturity while satisfying growing demands for secure, reliable, timely, and customer-centric Web solutions.

ICS provides Computer Systems Design and Custom Computer Programming Services to support the contract.

Client:     U.S Army Research, Development, and Engineering Command                   
                 (RDECOM) ECBC CIO DATABASE SUPPORT (Sub-Contractor to STSC)
Project:   Information Technology Support Services
Period:    09/30/2010 – 09/24/2014
NAICS:    541513, 541511, 541519, 518210, 541512, 541611, 541612, 
                561210
Value:     $5,503,290

RDECOM is the Army’s technology leader and largest technology developer, with thousands of scientists, engineers, and researchers. The command ensures the dominance of Army capabilities by creating, integrating and delivering technology-enabled solutions; making our Soldiers strong and America safe!

The Challenge: Perform an assessment of business processes, investigate and resolve Information Assurance Vulnerability Assessments (IAVA) Protect over 5000 workstation and 300 servers while maintaining the effectiveness of the mission.

The Solution: Performs in the Cyber Security environment with a Security Level of Top Secret. Identifies security vulnerabilities on various computing resources (software and equipment) throughout the network. Evaluates problems and provides solutions for corrective action. performs the appropriate diagnostics to ensure vulnerabilities have been eradicated.

Performs intrusion detection activities to protect the network from malicious and unintentional attacks from external and internal sources. As needed, develops automated processes to further enhance the governments IA and security objectives.

Specific processes include Developed processes to enable Common Access Card (CAC) authentication using VPN tunnels; Implemented Data at rest encryption (Microsoft) on workstations to ensure that all data residing on workstations is encrypted and protected against inadvertent and/or unauthorized access.

Client:     U.S Army Research, Development, Engineering Command       
                 (RDECOM) IT SERVICE SUPPORT FOR ECBC (Sub-Contractor to STSC)
Project:   Information Technology Support Services
Period:    07/19/2012 – 10/07/2014
NAICS:    541513, 541511, 541519, 518210, 541512, 541611, 541612,
                561210
Value:      $3,405,625

Database Solutions Architect
 
1.    Design, implement, administer, and maintain databases in integrated, virtual, grid architecture. Specific tasks include the following.
2.    Install, configure, and test new versions of the DBMS and Application Server (AS) software.
3.    Upgrade, maintain and apply vendor and security patches. Ensure compliance with IAVAS and STIGS.  Review configuration of hardware and software with the system administrator.
4.    Maintain systems integrity, including virus checking. Ensure maximum availability and performance given resources.
5.    Optimize system layout and monitor capacity restraints. Monitor and administer database security, create and administer user accounts.  Monitor, troubleshoot, and maintain the database.
6.    Backup and recover the database.
7.    Configure database network services.
8.    Interpret and write complex SQL queries, coach developers in SQL scripting. Develop and execute queries for ad-hoc retrievals and data mining.
9.    Support application development and testing: review application data models and database designs (logical & physical) with developers suggesting efficiencies where appropriate, verify data integrity.
10.    Provide support for file backup systems, including the Network Appliance/Veritas Spectralogic system. Provide/oversee independent backup for designated systems.  Produce mirrored copies of tapes for off-site storage.  Coordinate storage of tapes with the librarian.  Provide emergency recovery tape backups for all servers.
11.    Provide full support for administering a variety of UNIX, Linux, Vmware, and Windows Operating Systems servers including web, Application and backups.
12.    Manage authentication and permissions including LDAP and SSO Support. Liaison with connected agencies (AKO, etc).
13.    ICS (Performed by STSC) had to have direct experience with LIMS, WRAPS, and Surf Control Database systems.
14.    ICS (Performed by STSC) had to be familiar with LAN/WAN architecture to help with trouble shooting commutations problems that may occur in a multi-tiered, grid architecture.
15.    ICS (Performed by STSC) had to be familiar with virtual datacenter with VMware Virtualization Management
16.    ICS (Performed by STSC) had to possess relevant knowledge and experience in the appropriate version of the Oracle Database and the MS SQL Server Database on VMware, Windows, and UNIX operating systems.
17.    ICS (Performed by STSC) had to satisfy all relevant Army clearances and training certifications.

SharePoint Software Developer

1.    Research and document users’ requirements.
2.    Prepare and document software (technical) requirements and specifications.
3.    Conceptualize and build new software design.
4.    Plan phases of the software development life cycle (SDLC).
5.    Conduct research on emerging application development software products, languages, and standards in support of “Build vs Buy” decision.
6.    Recommend, schedule, and perform software improvements and upgrades.
7.    Write, translate, and code software programs and applications according to specifications.
8.    Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement and general debugging.
9.    Administer critical analysis of test results and deliver solutions to problem areas.
10.    Generate statistics and prepare and write reports for management and/or team members on the status of the programming process.
11.    Assist in the development and maintenance of user manuals and guidelines.
12.    Coordinate installation of software products for end users as required.
13.    Write programming scripts to enhance functionality and/or appearance of organizations web sites and/or related web applications as necessary.
14.    Remove code script from organization web sites and/or related web applications as necessary.
15.    Coordinate with network administrators, systems analysts, and software engineers to resolve problems with software products or company software systems.
16.    ICS (Performed by STSC) had to possess relevant knowledge and experience in appropriate development tools for the web development in the UNIX and Windows environment as well as Oracle and SQL Server databases.
17.    ICS (Performed by STSC)  satisfied all relevant Army clearances and training certifications.

Systems Integrator

1.    Converts mission and customer needs into system requirements and definition and works with the customer to define and prioritize mission needs.
2.    Analyzes computer systems requirements and dependencies, both hardware and software.
3.    Analyzes available hardware and software products and recommends the best architecture for satisfying the requirements while meeting the budget and schedule.
4.    Provides a total systems perspective including a technical understanding of relationships, dependencies and requirements of hardware and software components for a project.
5.    Must be knowledgeable in life-cycle support, including maintenance, administration, and management.
6.    Creates, drafts and/or reviews program documentation, generates formal review documentation, and participates in system and program reviews. Reviews program plans, identify inconsistencies.
7.    Coordinates, supports and participates in project meetings and reviews.
8.    Tracks project studies, plans, actions items, etc. Manages/updates the master schedule.
9.    Implements the hardware and software components into an integrated system that meets the system requirements.
10.    ICS (Performed by STSC) possessed extensive knowledge and experience in hardware and software systems.
11.    ICS (Performed by STSC) satisfied all relevant Army clearances and training certifications.

Client:     U.S Army Research, Development, and Engineering Command
                 (RDECOM)
Project:   Project Management Support Services –  (ICS Sub-Contractor to STSC) 
                 (STSC Sub-Contractor to CSC)
Period:    2008 – 2010
NAICS:    541513, 541511, 541512
Value:      $436,070

Manager of the United States Army Research Development & Engineering Command (RDECOM), Aberdeen Proving Ground (APG), MD. This includes all RDECOM IT Mission services which consist of Web server Administration, Oracle Database administration, Special Access Program and stand-alone computers within the 3,000-employee enterprise, UNIX administration, and mission-specific applications such as SharePoint. As a representative of the APG Directorate of Information Management (DOIM), ICS served as the Technical Coordinator for initial IT requirements of personnel transferring from Ft. Monmouth, NJ to APG as a result of the Base Realignment and Closure (BRAC) commission.

Client:     U.S Army Research, Development, and Engineering Command
                 (RDECOM) - (Sub-Contract to STSC) 
Project:   Project Management Support Services – (Sub-Contractor to Log-Sec)
Period:    2004 – 2008
NAICS:    541513, 541511, 541512
Value:      $902,057

ICS (Performed by STSC) is the Site Manager for the Aberdeen Proving Ground (APG) Directorate of Information Management-South (DOIM(S)). This includes all Desktop Support Services, Systems Administration and Network Support for a 2,500-employee enterprise. ICS is responsible for the transition from a client-based support organization to a Single DOIM organization with 35 employees operating under the Technical Control (TECHCON) to another organization, the APG DOIM.

Client:     Baltimore City Public Schools
Project:   Information Technology Management
Period:   1999 – 2000
NAICS:    541511, 541519, 518210, 541512, 541513, 541611, 541612, 561210
Value:     $16,000,000

ICS provided operational support including day-to-day oversight and strategic planning in the following areas: Network Remediation, Project Management for the Fiscal Management Systems and the Student Information System, Day-to-day IT Operations Management, Development of a Five Year Information Technology/System Master Plan and Recruitment of Key Personnel.

ICS developed a master plan to implement three major application programs and to move BCPSS from a legacy system with limited client/server capabilities to a client/server environment with
Windows COTS packages run in client and distributed service modes. Contingency plans were incorporated into the recommendations.

ICS provided software support including the development of custom programs to replace applications written in COBOL and CICS. ICS has customized Oracle Financials, Oracle Human Resources, and Oracle Payroll to fit BCPSS requirements. In addition, ICS has developed Oracle applications including records management, workforce management, performance measurement, training, technical inventory control, requirements tracking, time and attendance, facilities management, budget planning and forecasting. ICS developed and maintains the BCPSS data warehouse which consists of 227 Oracle databases.

Dr. Nancy Grasmick, State Superintendent of Schools, reported that “for the first time in fifteen years, the Baltimore City Public School System has a sound management information system that works.”

Client:     Department of Homeland Security- (Sub-Contractor to Accenture)
Project:   US Visit Program
Period:    2004 – 2014
NAICS:    541511, 541512, 541513, 541611, 541612
Value:     $11,226,995

The US-VISIT Program faces IT challenges that extend beyond the customary technical issues found in most IT modernization programs. Central among these is the need to integrate and/or provide interoperability across multiple systems inside and outside of DHS. Many of these systems have separate owners and support mission needs independent of the US-VISIT Program. A second IT challenge is the need to improve information sharing between entities that need US-VISIT data, even while many of these entities operate under policies that restrict information sharing. Third, the Program must adapt to a rapidly changing technical environment. For example, it must optimize the use of a changing biometric marketplace against performance, cost, accuracy, and usability. Finally, the Program must transition from the current legacy systems to the US VISIT solution while supporting stringent performance requirements and minimizing facility modifications.

ICS provides Subject Matter Experts, IT, Administrative and General Management Personnel at all levels of the program.

Client:     IRS – Department of Treasury – (Sub-Contractor to Accenture)
Project:   Total Information Processing Support Services-3 (TIPSS-3)
Period:    2005 – 2009
NAICS:    541511, 541512, 518210
Value:     $1,503,513

The Total Information Processing Support Services-3 (TIPSS3) project provided information processing support services for the Department of the Treasury (DOT), Internal Revenue Service (IRS), Treasury Bureau, and other federal agencies. It supported IRS tax systems. It provided technical support and a full range of information processing support services. ICS provided information system services including development, training and quality assurance. We furnished strategic business services including modernization of legacy paper based systems. We implemented special computer and human interfaces to provide equal access to persons with disabilities.
ICS implemented system security services enhancing the security of data in databases and in transmission. We developed contingency plans for system failures and recovery procedures. We conducted risk analysis and recommended and implemented corrective actions.

Client:     US Department of Education – (Sub-Contractor to Accenture)
Project:   Student Financial Assistance Modernization
Period:    2000 – 2007
NAICS:    541611, 541612, 561320
Value:     $2,096,500

The U.S. Department of Education’s Office of Student Financial Assistance Programs (SFA) is responsible for managing and administering student financial assistance programs authorized under Title IV of the Higher Education Act of 1965. SFA administers more than $42 billion in student aid each year through a variety of programs, including direct loans, subsidized loans through private lenders, grants and work-study aid.

To run the various loan and grant programs, SFA has created 11 different systems with multiple contractors administering them. Frustrated by failed attempts to get the agency to reduce administrative headaches and improve delivery systems, colleges and universities convinced Congress in 1998 to transform SFA into the government’s first Performance Based Organization (PBO). The PBO designation gave SFA certain freedom from federal procurement and personnel restrictions in return for performance improvements in the Agency. To achieve the overall standards of performance and satisfy the intent of the PBO legislation, SFA is overhauling its information systems and undertaking a large scale transformation.

In the fall of 1999, SFA named Accenture LLP as its modernization partner. As an Accenture business partner, ICS is supporting Accenture’s role in helping to transform SFA by bringing commercial practices for functions such as loan organization, loan servicing and collections to the Agency.

To support this effort, ICS supplies the services of high-level subject matter experts who are assigned to the project for only the length of time necessary to accomplish a specific configuration, integration, quality review or programming task. This approach provides the project with the level of expertise needed at the precise time and saves the cost of maintaining this level of technical competence for extended periods of time.

Client:     Department of Commerce – (Sub-Contractor to Accenture)
Project:   Various IT and Administrative and Program Management Projects
Period:    2000 - 2005
NAICS:    541511, 541512, 541990
Value:      $1,042,160

ICS performed various IT, Administrative and Program Management Projects. As an example Implementing Reorganization, Workforce Development Program Review, etc. ICS provided Computer Systems Design, Custom Computer Programming, Office Administrative and Other Professional and Technical Services to support the contract.

Client:    US Postal Service – (Sub-Contractor to Accenture)
Project:  IT Preferred Portfolio Partnering Program (PPP)
Period:   01/1998 – 04/2003
NAICS:   541511, 541512, 541990, 561110
Value:     $1,144,145

The Postal Service agreement was established to assist the Postal Service in delivering business solutions and maximize the value from its IT investment. ICS provided Computer Systems Design, Custom Computer Programming, and Office Administrative Services to support the contract.

Client:    State of Maryland – Information Technology Program Management Office
Project:  IT Reform Plan
Period:   03/01/2001- 06/30/2001
NAICS:   541611
Value:     $25,000

ICS assessed the Department of Budget and Management’s proposed Information Technology Program Management Office (PMO) and its relationship to the roles of other State agencies. ICS provided analysis and recommendations on changes necessary to ensure that the PMO, its staff, and other State agencies function cohesively and effectively to address the State’s information technology needs.

Based upon the extensive review, including personal interviews with various State agency personnel, ICS prepared a report which contained the following:

    Recommended organizational structure for the PMO including numbers and skill levels of staff and functional groupings
    Identification and discussion of critical success factors for the PMO including staffing, funding, organizational placement, and relationship to other State agencies which implement and operate information technology programs
    Inclusion of policies, procedures, and standards to ensure uniform guidelines
    Plans to establish a strong central authority for project oversight, standards implementation, and network infrastructure
    Steps to be taken to ensure that the State of Maryland can obtain a grade of A in the 2002 Government Performance Project Review
    A detailed action plan outlining reforms in the information technology development and implementation statewide
    Clear and specific recommendations for changes, improvements, and inducements needed to ensure that the PMO, its staff, and other State agencies function effectively to address the State’s information technology needs.

The report submitted by ICS to the Department of Budget and Management has been adopted as the official draft of the State of Maryland Information Technology Reform Plan.

Client:     US Immigration and Naturalization Service (INS)
Project:   EEO & OIA Support Services
Period:    1998 – 2001
NAICS:    541990, 541611, 541612, 561320
Value:     $4,534,221

The objective of the project was to identify an appropriate level of resources necessary to implement the resource management system in nine INS offices nationwide. The INS is a fairly decentralized organization and it was necessary to identify appropriate strategies to meet the needs of each organizational component. ICS assisted the agency in defining a strategy that accounts for the needs of each component within the context of the organization as a whole. In addition, the ICS proposed key factors used to measure the success of the implementation so that the INS can quickly understand the value resulting from the resource implementation. Specific values/benchmarks for those success factors are also identified. ICS identified and defined the components of the approach. These elements include:

    Core system and requirements definition
    Implementation design and construction
    Organization change requirements
    Project management

For each of these elements, the deliverable defined the approach and the potential issues, including risk mitigation plan for those issues. ICS’ plan included the tasks to be completed, milestone dates as well as estimates of the resources required for the implementation effort. The successful achievement of the overall INS project goals required ICS to monitor the needs of the various INS departments against the approach being taken to ensure that the project scope remains manageable and that INS needs are being met by the solution delivered.

Personnel assigned to perform these services were required to possess a diverse set of skills. ICS was responsible for ensuring the level of support provided was adequate for efficient and effective completion of task assignments.

During the course of the project, INS management recommended ten on-site ICS staff members for merit awards and has recognized eighteen staff members for extraordinary efforts in the INS “Clean Sweep” program to meet department goals in processing work backlogs.

Client:     DoD - United States Air Force (Sub-Contractor to Accenture)
Project:   Integrated Maintenance Data Systems (IMDS)
Period:    2000
NA ICS:   541512
Value:     $267,025

Air Force Material Command Integrated Maintenance Data Systems Increment 3 Efforts. ICS provided Computer Systems Design Services.

Client:     CMS  - Health Care Financing Administration (HCFA)
                Research & Demonstration Systems Support
Project:   Facilities Management for Medicare/Medicaid Claims Processing
Period:    1980 - 1986
NAICS:    518210, 541513, 541611
Value:      $2,267,948

Health Care Financing Administration (HCFA) provides fiscal services to intermediary health care providers across the country. ICS operates a facility to perform Medicare/Medicaid claims processing, data entry and keypunching for HCFA. The facility management services ICS provides include:

 Medicare/Medicaid Claims Processing - Review claims for accurate and complete information. Research patient information and call physicians and hospitals to verify claims.
 Answer telephone calls from claimants and resolve their problems. Verify claims for eligibility according to established laws and guidelines.
 Maintain accurate reports of claims processed.
 Data Entry - Enter payment and medical data from institutions such as urban health clinics and hospices. Use terminals on line to HCFA computers to key data. Edit data to eliminate errors.
 Keypunching - Key health locator cards. Keying these cards is extremely tedious and exacting.
 Control - Maintain a system to log and control the flow of claims and mail.

ICS designed and set up this facility. The required processing accuracy rate is 99% - our rate is higher.