Temporary Help Services
Temporary Help Services
Client: US Department of Education – (Sub-Contractor to Accenture)
Project: Student Financial Assistance Modernization
Period: 2000 – 2007
NAICS: 541611, 541612, 561320
Value: $2,096,500
The U.S. Department of Education’s Office of Student Financial Assistance Programs (SFA) is responsible for managing and administering student financial assistance programs authorized under Title IV of the Higher Education Act of 1965. SFA administers more than $42 billion in student aid each year through a variety of programs, including direct loans, subsidized loans through private lenders, grants and work-study aid.
To run the various loan and grant programs, SFA has created 11 different systems with multiple contractors administering them. Frustrated by failed attempts to get the agency to reduce administrative headaches and improve delivery systems, colleges and universities convinced Congress in 1998 to transform SFA into the government’s first Performance Based Organization (PBO). The PBO designation gave SFA certain freedom from federal procurement and personnel restrictions in return for performance improvements in the Agency. To achieve the overall standards of performance and satisfy the intent of the PBO legislation, SFA is overhauling its information systems and undertaking a large scale transformation.
In the fall of 1999, SFA named Accenture LLP as its modernization partner. As an Accenture business partner, ICS is supporting Accenture’s role in helping to transform SFA by bringing commercial practices for functions such as loan organization, loan servicing and collections to the Agency.
To support this effort, ICS supplies the services of high-level subject matter experts who are assigned to the project for only the length of time necessary to accomplish a specific configuration, integration, quality review or programming task. This approach provides the project with the level of expertise needed at the precise time and saves the cost of maintaining this level of technical competence for extended periods of time.